Policies

  • All room rates at the Willows Historic Palm Springs Inn reflect single or double occupancy only and are subject to applicable taxes.  Rates and all Willows Historic Palm Springs Inn policies may change without notice. Rate includes daily gourmet breakfast, free Wi-Fi, afternoon wine and hors d’ oeuvres and evening turn-down service.
  • Refund policy: Confirmed reservations require payment in advance. Payment is refundable if cancellation is made more than 21 days prior to scheduled arrival. A 50 percent cancellation fee will apply thereafter or the total may be applied to a future reservation.  All refunds on credit card payments will be provided as a credit to the credit card used at the time of payment.
  • Check in time is 4–7 p.m. (Should you need a later check-in time, please speak with an innkeeper to make arrangements.) Check out time is 12 noon.
  • The Willows is closed in July and August.
  • The Willows and surrounding grounds are completely smoke-free.
  • Pets are not permitted.
  • Limited handicap accessibility is available.  Please speak with an innkeeper to discuss your specific needs.
  • To ensure seclusion, the house and grounds are open only to guests.
  • The Willows and O’Donnell House are available for weddings, corporate retreats, family gatherings and other events. Get more information on our wedding and event facilities.
  • Security policy: Your payment and personal information is always safe.  Our payment system uses Secure Sockets Layer (SSL) software, which is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
  • Privacy policy: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.  We will not sell your personally identifiable information to anyone.